Frequently Asked Questions
Get answers to common questions about Rachiele custom sinks, from design to functionality!
Frequently Asked Questions
Discover our best-selling custom kitchen sinks crafted for elegance, durability, and timeless appeal.
Do stainless sinks scratch?
All stainless steel sinks scratch. That being said, the typical stainless finish shows scratches more than our hand-finished stainless. The typical stainless is quite shiny and has a linear grain pattern. Our hand-finished stainless is a random pattern and is not nearly as shiny. Additionally, the 316L stainless steel is more scratch-resistant than the more commonly used 304 stainless steel. There is no need to protect the bottom of our sinks. Our sinks eliminate the need for unsightly mats and bacteria-prone bottom grates. Most light scratches blend in with the pattern we provide. Deeper scratches can be dealt with by using the ScotchBrite pad that we send with the sinks. See a video showing how easy it is to remove marks and scratches in our stainless steel sinks here.
What are your payment terms?
Payment terms depend on your sink's needed completion date. For immediate scheduling, full payment is requested upon ordering. For needs beyond 4 months, we ask for a deposit, with the balance due 30 days before completion. For a complete review of our process, click here.
How Hard Is It to Retrofit a Sink Into an Existing Countertop?
As it turns out, there are quite a few different trades that can accomplish this task. A tile setter will likely have the tools and skillset to do this work. Obviously, a granite fabricator would have the ability, but would generally decline to do this type of work as it is not in their general scope of work. A handyman who has skill with an angle grinder will also be able to accomplish this with ease. I have suggested to past customers that they post a request on Homeadvisor.com for someone in the area to do the work. Most have been quite successful. Here is a helpful link.
Is it possible to change my double bowl sink without replacing my countertops?
In most cases, yes. We have been replacing double bowl sinks for over 25 years. It is a fairly simple half day project.
What makes Rachiele Custom Sinks a Better Sink Investment?
Discover Benefits You Simply Won’t Find Anywhere Else
-
Truly Custom Sinks – Designed one-on-one with Dino Rachiele to ensure unmatched comfort, efficiency, and function based on how you cook and live in your kitchen.
-
Premium Accessories with Purpose – Each accessory is designed for performance, not profit—backed by a lifetime transferable warranty. That’s nearly unheard of in this industry and speaks volumes about our commitment to lasting quality.
-
Exclusive Workstation Functionality – Our patented designs are the only ones that allow half-sheet pans and steam oven trays to fit both across the top tier and within the basin, in the same orientation—with a full 18" of usable width.
-
Unmatched Reputation – 25 years of 100% 5-star reviews on Google and Houzz.com. No paid influencers. No gimmicks. Just delighted customers.
-
Referral-Driven, Not Ad-Driven – We’ve built our business on repeat clients and referrals, not marketing campaigns. That says more than any ad ever could.
-
Worry-Free Guarantee – Every sink includes a lifetime transferable warranty and a $300 money-back guarantee if you’re not blown away by the quality.
-
Direct Access to the Owner – Call anytime—yes, even weekends. Dino answers the phone himself.
-
Expertise that Matters – With over 22 years as a kitchen designer and decades as a passionate home cook, Dino designs sinks from experience, not from a CAD program.